The present General Terms and Conditions (hereinafter referred to as “GTC”) set out the rights and obligations of BELGABIZ/Belgian Business Club in Hungary (hereinafter referred to as “Service Provider”) and the Customer (hereinafter referred to as “Customer”) using the e-commerce services provided by the Service Provider through the website www.belgabiz.hu (hereinafter referred to as “Service Provider and Customer”).
The GTC apply to all legal transactions and services that are carried out through the website www.belgabiz.hu, regardless of whether they are carried out from Hungary or abroad, by the Service Provider or its intermediary.
Service Provider Data:
Name: BELGABIZ/ Belgian Business Club in Hungary
Registered office and mailing address: 1125 Bp. Patkó u. 2.
Tax number: 18648111-1-43
Customer service: see more 1.7
Phone number: +36 70 626 8458
Email address: info@belgabiz.hu
1. GENERAL INFORMATION, FORMATION OF THE CONTRACT BETWEEN THE PARTIES
1.1 These GTC apply to all electronic commerce services provided in Hungary through the electronic store located on the website www.belgabiz.hu (hereinafter referred to as the “Website”) (hereinafter referred to as the “www.belgabiz.hu Web Store”).
In addition, these GTC shall apply to all commercial transactions in the territory of Hungary between the Parties as defined in this Agreement. Purchases in the www.belgabiz.hu webshop are governed by Act CVIII of 2001 on certain issues of electronic commerce services and information society services (“Act on Electronic Commerce Services”).
1.2.Purchases in the www.belgabiz.hu webshop are possible by placing an order electronically, as specified in these GTC.
1.3 A significant part of the services of the www.belgabiz.hu webshop is available to all users, even without registration. However, some services are subject to registration (and then login), which is available to anyone, as set out in the GTC.
1.4 After the order has been placed, the contract may be amended or cancelled freely and without consequence until its fulfilment. This can be done by telephone or e-mail.
The contract concluded between the Parties with the purchase of the goods in Hungarian shall be considered a written contract, which shall be registered by the Service Provider and kept for 5 years after its conclusion.
1.5. The language of the contract is Hungarian.
1.6 The Service Provider does not submit to any code of conduct.
1.7. Contact details for customer services
– Phone: +36 70 626 8458
– Website: www.belgabiz.hu
– E-mail: info@belgabiz.hu
2. REGISTRATION
2.1 Registration is done by filling in the registration form on the Main Page, which consists of two parts.
After a preliminary data request (a user name of your choice, a real e-mail address and a password of your choice are required), a more detailed personal data form will be sent to you by e-mail, which you can fill in before placing your order.
By registering on the Website, the Customer declares that he/she has read and accepted the terms and conditions of these GTC and the Privacy Policy published on the Website and consents to the processing of data as set out in the Privacy Policy.
2.2.The Service Provider shall not be liable for any delivery delays or other problems or errors due to incorrect and/or inaccurate data provided by the Customer.
The Service Provider shall not be liable for any damages resulting from the Customer forgetting his password or from it becoming available to unauthorized persons for any reason not attributable to the Service Provider. The Service Provider shall treat each registration as a separate legal entity.
You can change previously recorded data after logging in by clicking on the Personal settings link and going to the Change personal data menu, which may also affect the data of active orders.
The Service Provider shall not be liable for any damage or error resulting from the alteration of the registered data by the Client.
3. ORDER PROCESS
3.1 The essential properties, characteristics and instructions for the use of the goods may be obtained from the information page of the specific article, with the detailed actual properties of the goods being included in the instructions for use accompanying the product.
The Service Provider is deemed to have fulfilled its contractual obligations if the product has more favourable or preferable characteristics than the information provided on the website or in the instructions for use.
If you have any questions about the product before you buy, our customer service is ready to help. Where required by law, the instructions for use of the products we sell are included with the goods.
If you do not receive the mandatory instructions with the goods, please contact our customer service immediately before using the goods and we will replace them.
If you require more information about the quality, essential characteristics, use or usability of any goods on the Website than is provided on the Website, please contact our customer service, whose details and contact details are set out in section 1.7.
3.2 The purchase price is always the amount indicated next to the selected product, which, if not otherwise indicated, already includes VAT.
The purchase price of products does not include the cost of delivery, unless otherwise stated on the final payment page.
3.3 The Service Provider reserves the right to change the prices of the products that can be ordered from the Website, with the modification coming into effect at the same time as the publication on the Website.
The change will not adversely affect the purchase price of products already ordered. We are unable to refund you for any price reduction that occurs between the time the electronic payment notification is sent and the time you receive the product when you pay online by credit card.
It takes a minimum of 24 hours for the online payment transaction to be verified, after which the product can only be accepted.
3.4 If, despite all due care, the Service Provider displays an incorrect price on the Website, in particular a clearly incorrect price, e.g. a “0” Ft or “1” Ft price that differs significantly from the generally accepted or estimated price of the product, or a price that is “0” Ft or “1” Ft due to a system error, the Service Provider is not obliged to deliver the product at the incorrect price, but may offer to deliver the product at the correct price, in the knowledge of which the Customer may withdraw from the purchase.
Product images on this website are illustrations only and may differ from the actual product.
3.5 The Service Provider accepts orders via the Website not only from registered Customers, but all fields related to the Customer’s data must be filled in completely in order to place an order. (If the Customer fills in any field incorrectly or incompletely, the Service Provider will send an error message.)
The Service Provider shall not be liable for any delivery delays or other problems or errors caused by incorrect and/or inaccurate order data provided by the Customer.
The Customer can add the selected products to their Shopping Cart by clicking on the “Add to Cart” button on the product details page after clicking on each product.
You can view and modify the contents of your Shopping Cart by clicking on the Shopping Cart icon on the right-hand side of the Website, where you can specify the desired quantity of each product or delete the contents of your Shopping Cart (“Remove”).
Once the Customer has finalized the contents of the Shopping Cart, he/she must log in to the Website or register by clicking on the “Checkout” button in the interface that appears in order to place his/her order. You will then be able to choose the delivery method or enter your billing and delivery details.
Once you have entered all the necessary details and selected the payment method, you can click on the “Continue” button to choose how you wish to settle the total amount of your order.
If you have chosen one of the payment methods, you can click on the “Payment” button to check your order details on a summary page before placing your order, change your billing and delivery address, select your payment and delivery method, and add a comment to your order.
The order is placed and the offer is sent by clicking on the “Finalize Order” button. The order is therefore placed by clicking on the “Finalize Order” button, which creates a payment obligation for the Customer.
4. CORRECTING DATA ENTRY ERRORS
4.1 At any stage of the order and until the order is sent to the Service Provider, the Customer has the possibility to correct data entry errors in the ordering interface (e.g. deleting a product from the shopping cart by clicking on “Remove”).
5. BINDING OFFERS, CONFIRMATION OF ORDERS
5.1 The receipt of the offer (order) sent by the Customer shall be confirmed by the Service Provider without delay, by means of an automatic confirmation e-mail to the Customer within 48 hours at the latest, which confirmation e-mail shall contain:
-data provided by the Customer during the purchase or registration process (e.g. billing and shipping information),
-your order ID,
-the date of the order,
-list of items, quantity and price of the product ordered,
-transport costs
-and the final amount to be paid.
This confirmation email only informs the Customer that his/her order has been received by the Service Provider.
5.2 The Customer is exempted from the obligation to make an offer if he does not receive a separate acceptance e-mail from the Service Provider regarding his order without delay, i.e. within 48 hours.
5.3 If the Customer has already sent his order to the Service Provider and notices an error in the data contained in the confirmation e-mail, he must notify the Service Provider within 1 day.
5.4 The order shall be deemed to be a contract concluded by electronic means, which shall be governed by Act V of 2013 on the Civil Code, Act CVIII of 2001 on certain issues of electronic commerce services and information society services.
The contract is subject to the provisions of Government Decree 45/2014 (26.II.) on the detailed rules of contracts between consumers and businesses and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.
6. DELIVERY AND PAYMENT TERMS
6.1 The Service Provider delivers the ordered goods to the Customer’s home by using a forwarding company, according to the terms and conditions on the Delivery and Payment Terms page.
The Service Provider reserves the right to change the delivery charge, provided that the change will take effect at the same time as the change is published on the Website. The change will not affect the purchase price of products already ordered.
6.2 After the order has been fulfilled, the Service Provider shall provide the Customer with the option to choose the delivery date, which does not indicate a specific date, but only serves to select an approximate delivery interval. The Service Provider is not able to deliver at a specific time.
6.4 Services ordered on the Website will be performed by the Service Provider at the location indicated in the order confirmation sent to the Customer by e-mail.
6.5 The Customer can find information about the payment methods and collection options provided by the Service Provider on the website.
7. RIGHT OF WITHDRAWAL
The provisions of this clause apply only to natural persons acting outside the scope of their profession, occupation or business activity who buy, order, receive, use, make use of goods and are the addressee of commercial communications or offers relating to goods (hereinafter referred to as “Consumer”).
In the case of a contract for the sale of goods, the consumer is entitled to.
- a) the product,
- b) in case of supply of several products, the last product supplied,
(c) in the case of a product consisting of several lots or pieces, the last lot or piece supplied,
(d) if the goods are to be supplied regularly within a specified period, to withdraw from the contract without giving any reason within fourteen (14) days of the date of the first service, the date of receipt of the goods by the Consumer or a third party other than the carrier and indicated by the Consumer.
The consumer is also entitled to exercise his right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the product.
The consumer does not have the right of withdrawal – in respect of the sale of a copy of a sound or video recording or of computer software in a sealed package, if the consumer has opened the packaging after delivery; – in the case of a product which is not a prefabricated product, which has been manufactured on the basis of instructions or at the express request of the consumer, or a product which is clearly personalised for the consumer.
7.1 PROCEDURE FOR EXERCISING THE RIGHT OF WITHDRAWAL
7.1.1 If the Consumer wishes to exercise the right of withdrawal, he/she must send a clear statement of his/her intention to withdraw (for example, by post or electronic mail) to the Service Provider using the contact details indicated at the beginning of these GTC.
The Consumer exercises his right of withdrawal within the time limit if he sends his withdrawal notice to the Service Provider before the expiry of the time limit indicated above.
7.1.2 The Consumer shall bear the burden of proving that he/she exercised his/her right of withdrawal in accordance with the provisions set out in Clause 7.
7.1.3 In both cases, the Service Provider will immediately acknowledge receipt of the Consumer’s withdrawal by email.
7.1.4 In case of written withdrawal, it shall be deemed to have been validated in time if the Consumer sends his/her declaration to the Service Provider within 14 calendar days (up to the 14th calendar day).
7.1.5 In case of notification by post, the Service Provider shall take into account the date of posting, in case of notification by e-mail, the date of sending the e-mail or the time of sending the e-mail for the purpose of calculating the time limit.
The Consumer must post his/her letter by registered mail so that the date of dispatch can be verifiably confirmed.
7.1.6 In the event of withdrawal, the Consumer shall return the ordered product to the Service Provider without undue delay, but no later than 14 days from the date of the notification of withdrawal.
7.1.7.The deadline is deemed to have been met if the Consumer sends (posts or delivers to the courier ordered by the Consumer) the product before the 14-day deadline.
7.1.8 The cost of returning the product to the Service Provider’s address shall be borne by the Consumer, unless the Service Provider has agreed to bear such costs.
At the request of the Consumer, the Service Provider shall arrange for the return of the goods, but the cost of the return arranged by the Service Provider shall be borne by the Consumer, and the Service Provider shall not assume the cost of the return arranged by the Service Provider from the Consumer, but shall only assist the Consumer in not having to arrange the return. The Consumer’s request to this effect will be dealt with by the Service Provider’s customer service.
7.1.9 The Service Provider is not able to accept the parcel returned by cash on delivery. The Consumer shall not be charged any costs other than the cost of returning the product in connection with the cancellation.
7.1.10. If the Consumer withdraws from the contract, the Service Provider shall reimburse all the consideration paid by the Consumer, including the transport (delivery) costs, without delay, but no later than 14 days after receipt of the Consumer’s notice of withdrawal, except for the additional costs incurred because the Consumer chose a transport method other than the cheapest usual transport method offered by the Service Provider.
The Service Provider is entitled to withhold the refund until the product has been returned or the Consumer has provided credible proof that it has been returned, whichever is the earlier.
7.1.11. The Service Provider will use the same payment method as the one used in the original transaction for the refund, unless the Consumer explicitly agrees to use another payment method; no additional costs will be charged to the Consumer as a result of using this refund method.
7.1.12. The consumer can only be held liable for depreciation of the product if it is due to use beyond the use necessary to establish the nature and characteristics of the product.
7.1.13. If the Consumer exercises his right of termination after the conclusion of the contract for the provision of services, he shall reimburse the Service Provider for his reasonable costs in the settlement.
7.1.14. The Service Provider may claim compensation for the depreciation of the value or reasonable costs resulting from the use of the product beyond the use necessary to establish its nature, characteristics and functioning, if the performance of the contract for the provision of services has begun at the express request of the Consumer before the expiry of the time limit and the Consumer exercises his right of termination.
8. WARRANTY
8.1. Mandatory warranty
The product you are purchasing is a digital product, so no material warranty applies.
9. LIABILITY
The product you are purchasing is a digital product, so no warranty/warranty applies.
10. RESPONSIBILITY
10.1 The information on the Website is provided in good faith, but is for informational purposes only and the Service Provider is not responsible for the accuracy or completeness of the information.
10.2 The Client may use the Website solely at his/her own risk and accepts that the Service Provider shall not be liable for any material or non-material damage arising from the use of the Website, in addition to liability for breach of contract caused intentionally, by gross negligence or by a criminal offence, or for damage to life, limb or health.
10.3 The Service Provider excludes all liability for the conduct of users of the Website.
The Customer is fully and solely responsible for its own conduct, and the Service Provider will cooperate fully with the competent authorities in such a case in order to detect any infringements.
10.4 The pages of the service may contain links to the pages of other service providers. The Service Provider is not responsible for the privacy practices or other activities of such service providers.
10.5 The Service Provider is entitled, but not obliged, to check the content that may be made available by the Customers during the use of the Website, and the Service Provider is entitled, but not obliged, to look for indications of illegal activities with regard to the published content.
10.6 Due to the global nature of the Internet, the Customer agrees to act in compliance with the provisions of applicable national laws when using the Website.
If any activity related to the use of the Website is not permitted under the laws of the Customer’s country, the Customer shall be solely responsible for such use.
10.7 If the Client notices any objectionable content on the Website, he/she shall immediately notify the Service Provider. If the Service Provider, in the course of its good faith conduct, considers the report to be justified, it shall be entitled to delete the information or to amend it without delay.
11, COPYRIGHT
11.1 The Website is protected by copyright.
The Service Provider is the copyright owner or the authorised user of all content displayed on the Website and in the provision of the services available through the Website: any copyright works and other intellectual works (including, but not limited to, all graphics and other materials, the layout and design of the Website, the software and other solutions, ideas and implementations used).
11.2 The saving or printing of the contents of the Website and parts thereof on physical or other data carriers for private use or with the prior written consent of the Service Provider is permitted.
Any use other than for private purposes, such as storage in a database, transmission, publication or downloading, commercialisation, etc., is only possible with the prior written consent of the Service Provider.
11.3 In addition to the rights expressly set out in these GTC, no registration, use of the Website or any provision of these GTC shall give the Customer any right to use or exploit any trade name or trademark displayed on the Website.
Apart from the display, temporary reproduction and private copying required for the intended use of the Website, these intellectual works may not be used or exploited in any other form without the prior written permission of the Service Provider.
12. WAYS TO ENFORCE A COMPLAINT
12.1. Complaints handling
The Customer may submit consumer complaints about the product or the Service Provider’s activities to the following contact details:
Customer support (Customer Service)
– Telephone customer service:+36 70 626 8458
– E-mail: info@belgabiz.hu
The Customer may submit a consumer complaint about a product or activity using the contact details set out in point 12.1.
Under the legislation in force, the Service Provider will promptly investigate and, if necessary, remedy the verbal complaint (in the shop), if the nature of the complaint so permits.
If the Customer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the Service Provider shall immediately take minutes of the complaint and its position on the complaint and shall provide the Customer with a copy of the minutes in the case of an oral complaint made in person, or, in the case of an oral complaint made by telephone, shall send the copy to the Customer no later than the time of the substantive reply specified in the section on written complaints, and shall proceed as provided for in the provisions on written complaints.
The Service Provider will record the verbal complaint communicated by telephone to the identification number of the previous order, which will help to trace the complaint.
The Service Provider is obliged to investigate and respond to the written complaint within thirty days of receipt and to ensure that the response reaches the Customer. If the Service Provider rejects the complaint, it shall state the reasons for its position in its substantive reply to the rejection.
The Service Provider is obliged to keep the record of the complaint and a copy of the reply for five years.
The Service Provider shall accept the Customer’s objections at the direct contact details provided in clause 12.1 during the opening hours of the customer service.
12.2. Other enforcement options
If any consumer dispute between the Service Provider and the Customer is not resolved through negotiations with the Service Provider, the following enforcement options are available to the Customer:
– Complain to the consumer authorities.
If the Customer detects a breach of his/her consumer rights, he/she has the right to lodge a complaint with the consumer protection authority competent for his/her place of residence. Once the complaint has been examined, the authority will decide whether to initiate consumer protection proceedings.
– Conciliation Body.
For the out-of-court, amicable settlement of consumer disputes related to the quality, safety and application of product liability rules, as well as the conclusion and performance of the contract, the Customer may initiate proceedings at the conciliation body of the professional chamber of the Service Provider’s headquarters.
For the purposes of the rules on the Conciliation Board, a consumer is also a non-governmental organisation, a church, a condominium, a housing association, a micro, small or medium-sized enterprise, as defined in a separate Act, who buys, orders, receives, uses, makes use of goods or is the recipient of commercial communications or offers relating to goods.
Contact details of the Budapest Conciliation Board:
– 1016 Budapest, Krisztina krt. 99. III. floor. 310.
– Postal address: 1253 Budapest, PO Box 10.
– E-mail address: bekelteto.testulet@bkik.hu
– Fax: 06 (1) 488 21 86
– Telephone: 06 (1) 488 21 31
– Court proceedings. The customer is entitled to enforce his/her claim arising from the consumer dispute before the court in civil proceedings in accordance with the provisions of Act IV of 1959 on the Civil Code and Act V of 2013 on the Code of Civil Procedure.
13. OTHER PROVISIONS
13.1 The www.belgabiz.hu webshop is a Linux/PHP based information system, the level of security is adequate and there is no risk in using it, however, we recommend that you take the following precautions: use virus and spyware protection software with an up-to-date database, install security updates to the operating system.
Purchasing from the Website implies the Customer’s knowledge of the technical and technological limitations of the Internet and acceptance of the potential for error inherent in the technology.
13.2 The Service Provider shall only serve orders for quantities for household use in its specialised shops and online shop.
13.3 The Service Provider is entitled to unilaterally modify the terms and conditions of these GTC at any time. The Service Provider shall inform the Users of such amendments by e-mail prior to their entry into force. When the amendments enter into force, registered users must expressly accept them when logging on to the site in order to use the site.
